Responsibility Model

Responsibility Model

Information about the customers and Elastisys responsibilities.

Responsibility Model for Elastisys Self-Managed

Your data, your choice. At Elastisys, we understand the importance of data privacy and control. That’s why we want to assure you that we do not use sub-processors for our self-managed service. Your data will be securely stored in the location of your choice, giving you complete control over its security and accessibility.

Blue = Customer responsibility

Orange = Elastisys responsibility

Blue/Orange = Customer responsibility with Elastisys support

Customer responsibility


Code, Delivery, Operations, Security

Application End-User Identity & Access Management

Application Data

Integrity Authentication, Client-Side Data Encryption

Networking Traffic Protection

Encryption, Integrity, Identity, Isolation

Elastisys responsibility


Technical Account Manager, Dedicated Slack Channel,
Phone, Service Desk

Platform Development

Compliant Kubernetes Architecture, Security Patches, Releases, Technical Documentation

Customer responsibility with  support from Elastisys

Observability Stack

Monitoring, Logging, Tracing, Alerting

Platform Administration 

24/7 Security Operations Center,
Lifecycle Management, Maintenance

Platform Security

Vulnerability Management, Intrusion Detection,
Operating System Security, Firewall Configuration

Platform Services 

Relational Database, Message Queue,
Distributed Cache, Continuous Delivery


Capacity Management

Data Storage

Backups, Disaster Recovery,

Customer or Infrastructure provider responsibility


Load Balancing, Firewall, DDoS Protection

Storage Services

Object, Block, Encryption at Rest

Infrastructure as a Service 

Regions, Availability Zones

Data Center Operations

Physical Security, Electricity, Internet Connection

To see the full RACI model for our self-managed services, see our Terms of Service Appendix 5.

Start your journey today

Navigating the rapidly evolving landscape of Kubernetes and its expanding ecosystem may seem overwhelming at first glance. We are here to lend a helping hand. Allow us to support you with the complexities, so you can focus on what matters most to your business.

Schedule a time with us to talk about your use case. Or if you prefer to start via email – shoot us a message.

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