Responsibility Model

Responsibility Model

Information about the customers, Elastisys, and infrastructure providers’ responsibilities.

Responsibility Model for Elastisys Managed Services

Elastisys helps European organizations accelerate innovation using advanced cloud native technology. What makes us stand out is our fully managed Kubernetes platform with 24/7 incident response. Our comprehensive range of services takes on a lot of responsibility for platform operations and security. In this way, it goes far beyond traditional “managed Kubernetes services” in the market. As our customer, you can focus on building a great application for your end-users. The rest is handled by us, as your trusted partner.

Blue = Customer responsibility

Orange = Elastisys responsibility

Customer responsibility


Code, Delivery, Operations, Security

Application End-User Identity & Access Management

Application Data

Integrity Authentication, Client-Side Data Encryption

Networking Traffic Protection

Encryption, Integrity, Identity, Isolation

Elastisys responsibility


Technical Account Manager, Dedicated Slack Channel, Phone, Service Desk

Platform Development

Compliant Kubernetes Architecture, Security Patches, Releases, Technical Documentation

Observability Stack

Monitoring, Logging, Tracing, Alerting

Platform Administration 

24/7 Security Operations Center, Lifecycle Management, Maintenance

Platform Security

Vulnerability Management, Intrusion Detection,
Operating System Security, Firewall Configuration

Operating System, Network & Firewall Configuration


Capacity Management

Data Storage

Backups, Disaster Recovery, Integrity

Infrastructure provider responsibility


Load Balancing, Firewall, DDoS Protection

Storage Services

Object, Block, Encryption at Rest

Infrastructure as a Service 

Regions, Availability Zones

Data Center Operations

Physical Security, Electricity, Internet Connection

To see the full RACI model for our managed services, see our Terms of Service Appendix 2.

Start your journey today

Navigating the rapidly evolving landscape of Kubernetes and its expanding ecosystem may seem overwhelming at first glance. We are here to lend a helping hand. Allow us to handle the complexities on your behalf, so you can focus on what matters most to your business.

Schedule a time with us to talk about your use case. Or if you prefer to start via email – shoot us a message.

Image of Simon Ekman, Mattias Abrahamsson, and Lars Larsson at Elastisys
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